Frequently Asked Questions

We ship within Switzerland and to selected international destinations. Enter your delivery address at checkout to confirm the available options. See our shipping policy for destinations and delivery information.

Standard shipping within Switzerland is free. For eligible international destinations, standard shipping is CHF 5, with free shipping on qualifying orders from CHF 50. Charges and thresholds are displayed in your checkout currency.

Enter LEMUR2020 at checkout for free shipping to eligible destinations with no minimum order. One use per customer; cannot be combined with other discounts. Your final shipping charge is shown before payment.

Allow 1–2 business days for order processing. Estimated transit time after dispatch is 3–5 business days within Switzerland and 5–8 business days to eligible international destinations.

These are estimates, not guaranteed arrival dates. Carrier or customs delays may affect delivery. Check the options shown at checkout and our shipping policy.

We accept returns within 30 days of delivery. The bracelet must be unworn and in original packaging. Contact us and we'll handle everything.

Yes — 99.9% pure copper, no alloys, no lacquers, no coatings. Many competitors copy copper designs using coated brass.

A slight, temporary discoloration is possible with real copper and is completely harmless. With cheap copies made from brass, skin turns permanently green — that's a key difference.

Wipe with a soft dry cloth. For a fresh shine, use a copper polishing cloth. Avoid prolonged contact with water and chemicals.

The magnets are integrated as part of the bracelet’s wellness design. Some people choose magnetic jewelry for its traditional wellness associations, but individual experiences vary and the bracelet is not a medical device.

Our bracelets measure approximately 7.3 inches (18.54 cm) long and 0.6 inches (1.52 cm) wide.

Bracelet length is a product measurement, not a recommended wrist circumference. Measure your wrist where you would wear the bracelet and contact us with your wrist measurement and preferred design if you need help choosing.

Open cuffs described as adjustable can be gently opened or squeezed a little to fine-tune the fit. Adjustability varies by design. Do not force the ends or repeatedly reshape the metal; check the individual product details.