Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at leon.belo@icloud.com. Returns must be sent to: Fabrikstrasse 32, 9478 Azmoos, Switzerland.

If your return is accepted, Lemur Copper will provide a prepaid return shipping label for you to download and print, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can contact us with any return question at leon.belo@icloud.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if an item is defective, damaged, or incorrect so that we can make it right.

Exceptions / non-returnable items

Certain items cannot be returned, including perishable goods, custom or personalised products, personal-care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. Please contact us if you have questions about a specific item.

Exchanges

We accept exchanges. Contact us to arrange an exchange or return your item and place a new order once the return is accepted.

European Union 14-day cooling-off period

For merchandise shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The same eligibility conditions above apply.

Refunds

We will notify you once we have received and inspected your return. If approved, your refund will be issued to your original payment method within 7 days. Your bank or card provider may require additional time to process the payment.